State Farm® Insurance Agent Roberto Martinez

"Formal Complaint I am writing to formally lodge a complaint regarding an unresolved issue with my homeowner’s insurance policy, managed by State Farm Insurance and overseen by agent Roberto Martinez. Background: Five years ago (Date of loss: February 8, 2021), my home, suffered water damage due to a faulty plumbing fixture connected to my refrigerator. I promptly filed a claim with State Farm Insurance. In 2022, it was determined that I, as the consumer, was not at fault for the incident. Ongoing Issue: Despite the finding that I was not at fault, my claim history continues to reflect this event, resulting in increased insurance premiums. Furthermore, I have not received reimbursement for my $4,157.00 deductible, as stipulated in my contract. Over the years, I have maintained regular contact with your team, but have repeatedly received similar responses and have not seen any progress toward resolving my concerns. Thank you for your attention. Sincerely, Jonathan J Perez"

"I had an excellent experience working with Alexa for my auto insurance. She was extremely knowledgeable, patient, and took the time to explain all of my coverage options in a clear and easy-to-understand way. The process was smooth and stress-free, and I felt confident knowing I had the right coverage for my needs. Her professionalism and responsiveness truly stood out. I highly recommend her to anyone looking for reliable and trustworthy auto insurance guidance."

"Quiero agradecer a Alexandra por su calidad de servicio al cliente , me ayudo con la Aseguranza mis carros , y fue muy amable y servicial .. gracias Alexa por tu ayuda , fue rápido y precisa justo lo que necesitaba . 100% 💯 recomendada ."

"I have had auto and home insurance with this agent for nine years. Contact with this office has continued to decline to the point that I will be looking for a new agent!"

"The entire process of switching over to StateFarm was handled and executed flawlessly. Not to mention I am happy with the rates I was given. Would highly recommend this StateFarm agent to everyone."