State Farm® Insurance Agent Roberto Martinez

"Excelente Servicio de Alexa y la póliza mucho más económica que en otras aseguradoras. Si quieren estar a gusto con su seguro de Auto, casa e incluso de vida llamen Alexa que tiene un muy buen servicio y se ajusta a su necesidad. Gracias"

"Muy amable y me explicó muy bien"

"I have been with USAA for 14 years. Something told me to get a quote. I am so glad I talked to Alexandra. She gave me a quote that was literally half of what I have been paying with USAA. I called today and talked to Audrey and put the policy in motion. Thank you State Farm for saving me plenty of money!!!!"

"Formal Complaint I am writing to formally lodge a complaint regarding an unresolved issue with my homeowner’s insurance policy, managed by State Farm Insurance and overseen by agent Roberto Martinez. Background: Five years ago (Date of loss: February 8, 2021), my home, suffered water damage due to a faulty plumbing fixture connected to my refrigerator. I promptly filed a claim with State Farm Insurance. In 2022, it was determined that I, as the consumer, was not at fault for the incident. Ongoing Issue: Despite the finding that I was not at fault, my claim history continues to reflect this event, resulting in increased insurance premiums. Furthermore, I have not received reimbursement for my $4,157.00 deductible, as stipulated in my contract. Over the years, I have maintained regular contact with your team, but have repeatedly received similar responses and have not seen any progress toward resolving my concerns. Thank you for your attention. Sincerely, Jonathan J Perez"

"I had an excellent experience working with Alexa for my auto insurance. She was extremely knowledgeable, patient, and took the time to explain all of my coverage options in a clear and easy-to-understand way. The process was smooth and stress-free, and I felt confident knowing I had the right coverage for my needs. Her professionalism and responsiveness truly stood out. I highly recommend her to anyone looking for reliable and trustworthy auto insurance guidance."

"Quiero agradecer a Alexandra por su calidad de servicio al cliente , me ayudo con la Aseguranza mis carros , y fue muy amable y servicial .. gracias Alexa por tu ayuda , fue rápido y precisa justo lo que necesitaba . 100% 💯 recomendada ."

"I have had auto and home insurance with this agent for nine years. Contact with this office has continued to decline to the point that I will be looking for a new agent!"

"The entire process of switching over to StateFarm was handled and executed flawlessly. Not to mention I am happy with the rates I was given. Would highly recommend this StateFarm agent to everyone."

""The way they handled this was the worst. To cut a long story short, they told me that my coverage would be invalid only for that specific day of the accident, the one day I wasn't covered. I had been a customer for 10 years and had never once been late with or missed a payment. This year was the first time my credit card's auto-payment didn't go through because I lost my wallet. So, when I called to make a payment, they spoke to me as if I were the problem, asking why I was paying over the phone. When I tried to call to pay, they wouldn't answer, and even when I left a voicemail, they never called me back. Insurance is something you have for emergencies—like losing your wallet, losing your car keys, or getting into an accident at a funeral or in another state. They didn't take any of those circumstances into account. The agent kept passing the responsibility to the claims office. Despite being a member for over 10 years, I couldn't receive the car insurance benefits. They said I had no coverage for just that single day (the day I had the accident)."only one day."

"We have been clients of Roberto Martinez for over 4 years, and he and his staff have always provided us with good service with our insurance policies."